1. Items that are marked as final sale above a 30% discount are final sale are only eligable for credit and exchange only.
   
2. Holiday Return Extension
   Orders placed from 26th November will be eligible for return until 31st December. Items purchased on offers or discount during this period are eligible refund as long as they are within the returns period. Final Sale [30% discount and above is subject to exchange or credit only]
3. For Hygiene reasons Thongs & briefs are non returnable
4. Gift Sets are non returnable as we have limited stock. [Excluding underwear]
5. During the busy period please expect a longer shipping period, this is out of our control. Please avoid sending lots of customer emails regarding parcels and track your order via the email link provided.
6. Free Gifts: If an order is returned the value of the item will be deducted from the refund. The gift is only valid if you keep the order. This gift is conditional on keeping the order.

At Sunde Apparel, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:
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Eligibility for Returns

If your return does not meet the following conditions on examination, then the return will be rejected and a refund will not be issued:

• The item has been purchased via the Sunde website
• The item is returned in its original packaging & condition, new, unworn and unwashed with tags
• The item is not soiled/impacted by products or odour
• The item is not damaged in any way
• Multiple orders are not combined and are returned using the correct unique return labels
• The item is safely packed to avoid damage in transit and details of the return request have been entered into our returns portal

1. Returns that are damaged, unsaleable or do not meet these conditions will be rejected, with the refund or exchange request denied.
   Items that are marked as final sale above a 30% discount are final sale are only eligable for credit and exchange only.
   
2. Holiday Return Extension
   Orders placed from 26th November will be eligible for return until 31st December. Items purchased on offers or discount during this period are eligible refund as long as they are within the returns period. Final Sale [30% discount and above is subject to exchange or credit only]
3. For Hygiene reasons Thongs & briefs are non returnable
4. Gift Sets are subject to exchange only [Excluding underwear]
5. During the busy period please expect a longer shipping period, this is out of our control. Please avoid sending lots of customer emails regarding parcels and track your order via the email link provided.
6. Free Gifts: This gift is conditional on keeping the order. If an order is returned the value of the item will be deducted from the refund. The gift is only valid if you keep the order.

None of this affects your statutory rights. All items are inspected on return. 

If you return your full order and we gifted you free shipping, an Additional £4 will be deducted from your refund.

To initiate a return, please follow these steps:
Access our Returns Portal online.

Provide your order number with the #SUN and your number.
Your order number is 4 digits. with the #SUN to be added at the beginning.
You will be able to select whether you would like to return for a refund, store credit or make an exchange on the returns portal. Provided you are within the time frame. There is a fee for the label if we have provided you with one and to return the item which will be deducted from the refund.

Exchanges are subject to handling fee, however the new items will be shipped free of charge.

We do not accept double exchanges

We can not accept International Exchanges, please return your to our warehouse and reorder for a new size.

Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN

If you choose to return your items for store credit you will not have a handling fee of £4 and the label charge.
Take your parcel to the nearest drop off point.

Your parcel must be returned within the 7 days of initiating your return.

We are not responsible for your return.

Multiple Orders: If you are returning items from multiple orders, please submit individual return requests and return the items in separate parcels to avoid complications. We can not proceed multiple orders in one parcel and this will cause delays with your refund.

We’re so sorry if something wasn’t quite right with your order — we always aim to get it perfect, but if we’ve made a mistake, we’ll make it right.

Please note faulty items are checked by our external warehouse team against our tet reports and production standard. If these are rejected the items will be returned back to the customer. If the items have been damaged by the customer and not appear to be a fault in the production of the garment or fabric the items will be sent back to the customer.

We are happy to offer a replacement should we decide.

If you’ve received a faulty item or the wrong item, please head to our Returns Portal and follow these steps:
– choose "Faulty Item" or "Wrong Item Received."

– whether that’s a replacement, refund, or store credit.

– once submitted, a free returns label will be automatically generated and sent to your email.
Once we receive and inspect your return, we’ll process your chosen outcome as quickly as possible.

🕐 Please note: Faulty or incorrect items must be reported within 4 days of receiving your order.

Thank you for your patience and understanding — we’re here to help make it right.

You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item. We are not responsible for orders not returned back to our warehouse or lost. Please hold onto your returns receipt.

There is a £4 handling fee charged on all orders which will come off the cost of your return and the cost of the label.

Please note customers will need to print a returns label

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
Warehouse Rights: Our warehouse reserves the right to reject any items returned that do not meet our policy standards.
If the return is approved, we will process your refund. If your return is not approved, we will send the item back to you.

Sunde Apparel does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

Please send the item back, by your own form of postage to the below address.

Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN

Orders shipped to the United States may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by U.S. Customs and are the responsibility of the customer.

Please note:

• Most orders under $800 USD typically enter the U.S. duty-free.
• Orders above this value may incur import tariffs based on total order value and product type (e.g. apparel or loungewear).
  
• Sundé is not responsible for any customs delays or additional charges that may apply.
  

If customs fees are due, the courier will contact you directly before delivery.

Should you refuse delivery or decline to pay any duties, your parcel may be returned to us. In this case, any shipping, handling, or customs return fees incurred will be deducted from your refund once the item is safely received back at our warehouse.

Refunds will be issued in the same form of payment used for the original purchase.

Any returns sent and received outside of 21 days will receive store credit.

Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

Reduced Refund

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, USD, EURO or CAD exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount. 

All Sunde orders are shipped with GPS tracking and photographic evidence of delivery to provide extra peace of mind.

Once your parcel is marked as delivered, we are unable to raise a claim on your behalf. If you believe your parcel is missing or was not received, please take the following steps:

via Royal Mail Tracking to view the delivery confirmation, including GPS and photo evidence, as parcels are sometimes accepted by others.

To submit a missing parcel claim if you are unable to locate your delivery.

Please note: once the delivery is confirmed by GPS tracking and photographic proof, responsibility for the parcel passes to the customer. If Royal Mail confirms the parcel was undelivered despite their records, they will process your claim accordingly.

Certain Sundé styles are available on a pre-order basis. This means your item is made specifically for you, based on the number of orders we receive — allowing us to produce intentionally and reduce waste.

Please note:

Pre-orders cannot be cancelled or refunded. The items are subject to exchange or credit only.

This is because pre-order pieces are made to order in limited runs.

Every product page that includes a pre-order will clearly state this above the “Add to Cart” button. It is the customer’s responsibility to read and acknowledge these details before purchasing.

If your order contains both in-stock and pre-order items, the full order will be shipped together once all items are ready.

To receive your in-stock pieces sooner, please place separate orders.

Alternatively, if you wish for them to be shipped separately after purchase, an additional shipping fee will apply.

We appreciate your patience and understanding — every pre-order supports slower, more mindful production and helps us minimise waste across our small-batch collections.

If you have any questions or need assistance with your return, please contact our customer support team at contact@sundeapparel.com

Changes to the Returns Policy
Sunde Apparel reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By purchasing Sunde Apparel, you acknowledge that you have read and agreed to this 14-day returns policy.

Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN