At Sunde Apparel, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving the item, subject to the following terms and conditions:
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Eligibility for Returns

If your return does not meet the following conditions on examination, then the return will be rejected and a refund will not be issued:

• The item has been purchased via the Sunde website
• The item is returned in its original packaging & condition, new, unworn and unwashed with tags
• The item is not soiled/impacted by products or odour
• The item is not damaged in any way
• Multiple orders are not combined and are returned using the correct unique return labels
• The item is safely packed to avoid damage in transit and details of the return request have been entered into our returns portal

1. Returns that are damaged, unsaleable or do not meet these conditions will be rejected, with the refund or exchange request denied.
   Items that are marked as final sale are not eligible for refunds or credit.
   Items on promotion are eligible for store credit or exchange only.
2. Holiday Return Extension
   Orders placed from 1st December will be eligible for return until 7th January. Items purchased on offers or discount during this period are eligible only for an exchange or store credit.
3. Thongs & briefs are non returnable
4. Gift Sets are subject to exchange only [Excluding udnerwear]
5. During the busy period please expect a longer shipping period, this is out of our control. Please avoid sending lots of customer emails regarding parcels and track your order via the email link provided.
6. We currently gift free thongs with every order, subject to returns. If a full return is returned the cost of the thong will be deducted from the refund.

None of this affects your statutory rights. All items are inspected on return. 

To initiate a return, please follow these steps:
Access our Returns Portal online.

Provide your order number with the #SUN and your number.
Your order number is 4 digits. with the #SUN to be added at the beginning.
You will be able to select whether you would like to return for a refund, store credit or make an exchange on the returns portal. Provided you are within the time frame. There is a fee for the label if we have provided you with one and to return the item which will be deducted from the refund.

Exchanges are subject to handling fee, however the new items will be shipped free of charge.

We do not accept double exchanges

We can not accept International Exchanges, please return your to our warehouse and reorder for a new size.

Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN

If you choose to return your items for store credit you will not have a handling fee of £4 and the label charge.
Take your parcel to the nearest drop off point.

Your parcel must be returned within the 7 days of initiating your return.

Multiple Orders: If you are returning items from multiple orders, please submit individual return requests and return the items in separate parcels to avoid complications. We can not proceed multiple orders in one parcel and this will cause delays with your refund.

We’re so sorry if something wasn’t quite right with your order — we always aim to get it perfect, but if we’ve made a mistake, we’ll make it right.

If you’ve received a faulty item or the wrong item, please head to our Returns Portal and follow these steps:
– choose "Faulty Item" or "Wrong Item Received."

– whether that’s a replacement, refund, or store credit.

– once submitted, a free returns label will be automatically generated and sent to your email.
Once we receive and inspect your return, we’ll process your chosen outcome as quickly as possible.

🕐 Please note: Faulty or incorrect items must be reported within 4 days of receiving your order.

Thank you for your patience and understanding — we’re here to help make it right.

You are responsible for the cost of return shipping. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item. We are not responsible for orders not returned back to our warehouse or lost. Please hold onto your returns receipt.

There is a £4 handling fee charged on all orders which will come off the cost of your return and the cost of the label.

Please note customers will need to print a returns label

Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.
Warehouse Rights: Our warehouse reserves the right to reject any items returned that do not meet our policy standards.
If the return is approved, we will process your refund. If your return is not approved, we will send the item back to you.

Sunde Apparel does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

Refunds will be issued in the same form of payment used for the original purchase.

Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

Reduced Refund

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, USD, EURO or CAD exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount. 

All Sunde orders are shipped with GPS tracking and photographic evidence of delivery to provide extra peace of mind.

Once your parcel is marked as delivered, we are unable to raise a claim on your behalf. If you believe your parcel is missing or was not received, please take the following steps:

via Royal Mail Tracking to view the delivery confirmation, including GPS and photo evidence, as parcels are sometimes accepted by others.

To submit a missing parcel claim if you are unable to locate your delivery.

Please note: once the delivery is confirmed by GPS tracking and photographic proof, responsibility for the parcel passes to the customer. If Royal Mail confirms the parcel was undelivered despite their records, they will process your claim accordingly.

For all ASOS returns, please download a label here

We do not handle any customer service for ASOS customers, please contact ASOS customer service for all enquired regarding your order/return or refund.

If you have any questions or need assistance with your return, please contact our customer support team at contact@sundeapparel.com

Changes to the Returns Policy
Sunde Apparel reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By purchasing Sunde Apparel, you acknowledge that you have read and agreed to this 14-day returns policy.

Warehouse
TIVE Fulfilment Ltd, Unit C, Chancel Close, Gloucester, United Kingdom | GL4 3SN